Refund & Returns Policy
Refund & Returns Policy
Last Updated: June 2026
1. Introduction
At Nojour Ltd (“Nojour”, “we”, “us”, “our”), we want our customers to be happy with their purchases.
This policy explains our returns, refunds, and exchange process.
Your legal rights under UK consumer law are not affected.
2. Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, items must be:
- Unworn;
- Unwashed;
- Unused;
- In original condition;
- With original tags attached;
- In original packaging where applicable.
Items that are damaged, marked, altered, washed, or returned without tags may not be accepted.
3. How To Request A Return
To begin a return, contact:
Please include:
- Order number;
- Customer name;
- Reason for return.
Do not send items back before contacting us.
Unauthorised returns may not be accepted.
4. Return Delivery
Unless an item is faulty, damaged, or incorrect, customers are responsible for return postage costs.
We recommend using a tracked delivery service.
Nojour Ltd cannot be responsible for returns lost during transit.
5. Refunds
Once your return has been received and inspected, we will confirm whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Refund processing times depend on your payment provider.
Original delivery costs will only be refunded where:
- The item is faulty;
- The incorrect item was sent;
- Required by UK consumer law.
6. Faulty Or Incorrect Items
If you receive a faulty or incorrect item, please contact us as soon as possible.
Please provide:
- Order number;
- Details of the issue;
- Photos where applicable.
If confirmed, we will provide an appropriate resolution.
7. Sale Items
Sale items may be returned unless stated otherwise.
Any exceptions will be shown before purchase.
Your legal rights remain unaffected.
8. Exchanges
We do not currently offer direct exchanges.
If you require a different size or style, return the original item and place a new order.
9. Items Not Eligible For Return
Returns may not be accepted where items:
- Have been worn;
- Have been washed;
- Have been altered;
- Have been damaged after delivery.
10. Contact Us
Nojour Ltd
8 Windmill Close
Milford-on-Sea
SO41 0SX
England
Email:
nojourclothing@outlook.com
© Nojour Ltd. All rights reserved.